CASE STUDY · FIELD SERVICE APP
RedEdge — Installation Management App
A production-grade, offline-first mobile app that replaces paper checklists with a structured digital workflow — from job start to client sign-off to PDF report.
THE PROBLEM
Paper-based operations fail
Installation companies lose jobs to paperwork. Photos get lost. Signatures get skipped. Reports take hours to write. Admins have no visibility until the installer drives back to the office.
- ✗Paper checklists lost or incomplete after jobs
- ✗No real-time visibility for office managers
- ✗Client sign-off was a friction-heavy manual process
THE SOLUTION
Everything on the installer's phone
RedEdge puts the entire workflow on the installer's phone — structured checklists, GPS-tagged photos, digital client signature, and an auto-generated PDF. Everything syncs when connectivity returns.
- Structured checklist with per-item photos and notes
- Digital signature captured directly on phone
- PDF report generated the moment client signs off
0
Paper forms used on-site
~0 min
Time to generate PDF report
0%
Jobs with complete photo records
THE APP
A complete field workflow
From job assignment to signed report — every step handled on the installer's phone
Installer Dashboard
Jobs List with Status
Checklist with Photo Capture
GPS-Tagged Photo Documentation
Digital Client Sign-Off
CAPABILITIES
What it does
Offline-First Architecture
Works without signal. All updates are saved locally and synced automatically with exponential backoff retry when connectivity returns.
Photo Documentation
Up to 50 GPS-tagged photos per job, organized into Before, During, After, Close-up, and Overall categories. Up to 5 photos per checklist item.
Digital Client Sign-Off
Client signs directly on the installer's phone screen. Signature, printed name and confirmation are captured as an immutable record.
Auto-Generated PDF Report
The moment a client signs off, a structured PDF report is generated automatically — no manual data entry, shareable directly from the phone.
Multi-Installer Jobs
Jobs can be assigned to a team. One primary installer holds authority over key actions, enforced with a dedicated middleware layer.
Immutable Audit Trail
Once signed off, the entire record — checklist, photos, signature — is locked as an immutable snapshot. Designed for legal and compliance requirements.
TECHNOLOGY
Built with
📱 Mobile App
⚙️ Backend API
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